節(jié)后復(fù)工，腦袋空空，外貿(mào)人節(jié)后復(fù)工該干啥？

新年開(kāi)工該干啥？可梳理為：

1.開(kāi)工通知郵件   2.回復(fù)客戶郵件

3.主動(dòng)聯(lián)系客戶   4.客戶分類跟進(jìn)

5.市場(chǎng)情報(bào)收集   6.訂單歸類整理

7.安排生產(chǎn)計(jì)劃   8.發(fā)貨與物流協(xié)調(diào)

9.追蹤支付情況

后面是各案例模版（新人推薦）

1.開(kāi)工通知郵件

Subject: Back to Work!

Dear [Client's Name],

Happy New Year!

Our Chinese New Year holiday has now ended, and we officially resumed work on February 7th. We're excited to embark on another productive year.

If you have any new inquiries, need assistance with ongoing projects, or have pending orders, please don't hesitate to get in touch. Our dedicated team is ready to support you.

Contact Information:

Phone: [Your Phone Number]

Email: [Your Email Address]

WeChat: [Your WeChat ID]

We sincerely look forward to continuing our excellent cooperation in the new year and achieving greater success together.

Best regards,

[Your Name]

注：避免使用"Hope you are well"（歐美客戶反感模板化問(wèn)候）

2.回復(fù)客戶郵件

詢盤回復(fù)：

Dear [Client's Name],

Thanks for your inquiry about [Product]. We have it in stock and can offer a competitive price of $[Price]. Delivery within 7 working days. Let me know if you need samples.

Best regards,

[Your Name]

投訴回復(fù)：

Dear [Client's Name],

We're sorry about the issue with your order. Our team is on it. We'll send replacement parts within 3 days. Apologies for the inconvenience.

Best regards,

[Your Name]

3.主動(dòng)聯(lián)系客戶

詢問(wèn)新年計(jì)劃：

Dear [Client's Name],

Happy New Year! Just checking in. What are your business plans for this year? We have new products that might interest you.

Best regards,

[Your Name]

介紹優(yōu)惠活動(dòng)：

Dear [Client's Name],

Hope you had a great holiday. We're running a special promotion on [Product] this month, with a 10% discount for bulk orders. Check it out!

Best regards,

[Your Name]

4.客戶分類跟進(jìn)

長(zhǎng)期合作客戶專屬優(yōu)惠：

Dear [Client's Name],

As a long - term partner, you're eligible for an exclusive  % discount on our new [Product Line]. Limited time offer. Let's keep this winning streak going!

Best regards,

[Your Name]

新客戶產(chǎn)品介紹：

Dear [Client's Name],

Welcome! Our [Product Name] is perfect for [Your Business Need]. It features [Key Features] and has a 2 - year warranty. Let's set up a call to discuss.

Best regards,

[Your Name]

5.追蹤支付情況

催款郵件：

Dear [Client's Name],

We noticed your payment for order [Order Number] is overdue. Could you settle it at your earliest convenience? Thanks for your understanding.

Best regards,

[Your Name]

6.合作伙伴與市場(chǎng)信息整理

聯(lián)系合作伙伴：和工廠、供應(yīng)商、貨代溝通了解當(dāng)前情況，是否開(kāi)工、當(dāng)前供應(yīng)情況、價(jià)格等，確保合作情況。

市場(chǎng)信息收集：關(guān)注行業(yè)、競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)，政策變化、市場(chǎng)需求、價(jià)格變動(dòng)等。

7.訂單與業(yè)務(wù)流程

訂單歸類整理：把手上的訂單梳理一遍，船運(yùn)、生產(chǎn)進(jìn)度、提單等主要信息要清楚，再根據(jù)進(jìn)度和客戶特點(diǎn)做好記錄

安排生產(chǎn)計(jì)劃：聯(lián)系工廠、供應(yīng)商，確認(rèn)工人到崗時(shí)間，生產(chǎn)排單情況，按訂單交付日期溝通好生產(chǎn)進(jìn)度，確保訂單交付。

發(fā)貨與物流：聯(lián)系貨代確認(rèn)拖頭和船務(wù)信息，了解艙位情況，安排已生產(chǎn)商品發(fā)貨。

輔助工具：外貿(mào)管理軟件輔助客戶管理、Ai背調(diào)等（如用孚盟MX管理客戶資源、獲取海關(guān)數(shù)據(jù)收集市場(chǎng)信息）